Please observe terms and conditions here below explained. When purchasing or visiting this website you are reminded that you automatically agree to the following terms and conditions. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.
PAYMENT
All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order delivery costs (inclusive of UK VAT where applicable) is always in GBP sterling. Our only method of payment is through Paypal. You will only be able to order products displayed online pending availability.
RETURNS
In the eventuality of dissatisfaction with your purchase, you will be able to return goods upon written confirmation from a member of the SKIN SERIES team. You will have 3 days from receipt of goods to be able to email us about returning the order. Please be aware that we cannot secure exchanges as the stock is produced in limited quantities. We therefore suggest to always enquire first, prior to committing to any decision. We won’t be able to accept any return if not emailed first. If sold goods present any kind of fault or they are not delivered, or have been delivered damaged, please forward photos via mail first.
In the eventuality of defective merchandise, or order not delivered, or delivered damaged, or items missing from orders containing multiple items, clients must follow as below instructed:
Customers are required to contact us through the email info@skinseries.org. Please make sure to include in the email the unique number of your order, name of the styles in question and reason for the return request. SKIN SERIES reserves the right to request photographic support for returns regarding defective merchandise before authorising the return and the eventual charges for the shipment and import fees. Be aware SKIN SERIES has the right to decline unauthorised returns and categorically won’t accept any items that have been worn, washed and have been subject of alterations of their original state at time of delivery. SKIN SERIES has the right to fully inspect the returned merchandise in order to establish if an exchange is possible. Costs of delivery for returned goods to be shipped back to the same client issuing the return request will have to be covered by the client.
Once the written request is received, info@skinseries.org will forward a written confirmation to the client including the return authorisation number. The returned merchandise and packaging must be in the same condition as it was sold and repacked in as close as possible to the way it was received. Due to hygiene reasons we cannot take returns on briefs.Every return must be authorised beforehand and forwarded to our return address fully tracked. If agreed that the product is of defective nature, SKIN SERIES will cover the return shipping costs.
DELIVERY
All orders will be shipped within 3-4 working days of your purchase, unless they are or contain a pre-order item. You will receive an email notification to confirm your order has been dispatched. International (Including EU customers)PLEASE NOTE: Your products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office website for further information and an estimate of their cost before placing your order. Please allow more time for delivery around Christmas and during periods of promotional sales.